Privacy Policy & Cookie Disclosures

1 Information We Collect

We collect personal information necessary to deliver clinical dental services and manage your ₹999 membership:

• Contact & Registration Data: Full name, 10-digit mobile phone number, WhatsApp contact, age, and preferred appointment dates.
• Clinical Treatment Records: Dental charts, intraoral camera photographs, digital RVG radiographs, medical history, and clinical notes entered during your clinic consultations.
• Technical & Browsing Data: IP address, device type, operating system, and pages visited on dentsurance.in collected automatically through cookies and diagnostic logs.

2 How We Use Your Information

• To activate and manage your ₹999 Dentsurance membership and dispatch your digital pass via WhatsApp.
• To schedule, confirm, or reschedule clinic appointments at our Chetganj facility.
• To maintain legally mandated clinical patient health records in accordance with the Dental Council of India (DCI).
• To respond to your callbacks, WhatsApp queries, and symptom inquiries.
• We never sell, lease, or distribute your personal information to third-party telemarketers or advertisers.

3 Analytics, Cookies & Meta Pixel Disclosures

Our website uses first-party and third-party cookies to improve user experience, monitor site performance, and measure the effectiveness of our advertising campaigns:

• Essential Cookies: Required for security and functional session navigation across our pages.
• Google Analytics: Collects anonymous statistical data on user traffic patterns, session duration, and page interactions to help us optimize page load speed and content layout.
• Meta Pixel (Facebook & Instagram): Measures conversions from advertising campaigns on Meta platforms (such as ad clicks or membership form submissions) to help us deliver relevant information to users in the Varanasi region.
• Managing Cookies: You can block or delete cookies via your browser settings at any time without restricting access to general website content.

4 Data Retention Policy

• Membership Records: Retained for the active duration of your 365-day membership plus 3 years thereafter to verify prior treatment guarantees, crown warranties, and historical membership discounts.
• Clinical Dental Health Records: Stored securely in our clinic practice management system for a minimum of 3 years from the last date of treatment, in full compliance with medical record retention regulations of the Dental Council of India.
• Inquiry Leads: General callback requests that do not proceed to membership or treatment are purged after 180 days.

5 Data Security & Clinical Confidentiality

We employ 256-bit SSL encryption across our web infrastructure and maintain strict password-protected access controls for internal clinic computers. Clinical health records are strictly confidential and accessible solely to attending doctors (Dr. Vikram and Dr. Virendra Vikram Singh) and authorized clinical assistants.

6 Grievance Redressal & Data Protection Contact

If you have any questions about this Privacy Policy, wish to access or correct your personal data, or have concerns regarding communications, please contact our designated Grievance Officer:

All inquiries will be acknowledged within 48 hours and resolved within 7 business days.