Terms & Conditions of Membership
Effective Date: October 2026 · Governing Clinic: Dr. Vikram's Multispeciality Dental Clinic & Implant Centre, Varanasi
1 Nature of the Programme
Dentsurance is a direct prepaid clinical dental membership programme owned, operated, and serviced directly by Dr. Vikram's Multispeciality Dental Clinic & Implant Centre (Shri Ram Shopping Complex, Vidyapeeth Rd, Lohamandi, Chetganj, Varanasi, UP 221002).
Dentsurance does not reimburse medical bills, process insurance claims, or settle third-party claims. It is an agreement between the individual cardholder and the attending dental clinic for preventive care and pre-negotiated member discount tariffs.
2 Individual Membership & Family Rules
- Individual Plan (₹999/Year): Each Dentsurance plan is issued strictly on an individual basis for ₹999 (inclusive of applicable taxes) and is valid for exactly 365 calendar days from the date of activation.
- Non-Transferable: Each membership pass is tied to a single patient's name, registered phone number, and age. Benefits, included treatments, or discount allocations cannot be transferred, shared, or assigned to spouses, children, parents, relatives, or third parties.
- No Pooled Family Plans: Dentsurance does not operate pooled or umbrella family plans. Every family member wishing to receive zero out-of-pocket treatments or member discounts must hold an active individual membership pass.
3 Included Services & Annual Fair-Use Limits
To maintain clinical excellence, patient hygiene standards, and ethical care, the essential services included at zero additional out-of-pocket cost are subject to annual per-member fair-use limits during each 365-day term:
| Included Clinical Service | Annual Member Limit | Scope & Clinical Note |
|---|---|---|
| OPD Consultation | Up to 2 visits / year | Comprehensive oral exam & treatment planning |
| Digital RVG X-Rays | Up to 2 radiographs / year | Intraoral digital sensor images for diagnosis |
| Scaling & Polishing | 1 session / year | Full mouth ultrasonic supra-gingival cleaning & polish |
| Tooth-Colored Filling | Up to 2 teeth / year | Single or double surface composite restoration |
| Root Canal Treatment (RCT) | 1 tooth / year | Biomechanical preparation & obturation (anterior/molar) |
| Routine Extraction | 1 tooth / year | Simple, non-surgical tooth extraction |
| Gingival Gum Care | 1 session / year | Sub-gingival curettage or localized gum therapy |
*Services exceeding these annual quantities within the membership year are billed at the member-discounted schedule.
4 Member Discounts & Published Fee Schedule
- Definition of Published Fee Schedule: The "Published Standard Fee Schedule" refers strictly to the baseline price list publicly displayed at the clinic reception desk and documented on services.html. Member discounts (30% to 50%) are calculated directly from this transparent baseline.
- Discount Tiers:
- Orthodontics & Braces: 40% Member Discount
- Surgical Extractions & Impactions: 45% Member Discount
- Tooth Fracture & Dental Trauma Repair: 45% Member Discount
- Professional Teeth Bleaching: 50% Member Discount
- Esthetic Smile Design & Veneers: 40% Member Discount
- Partial & Complete Denture Prosthetics: 40% Member Discount
- Dental Implant Placement: 40% Member Discount
- Ceramic / Zirconia Crowns & Bridges: 50% Member Discount
- Discounts cannot be combined with external third-party offers, promotional coupons, or bank schemes.
5 Explicit Exclusions
The following clinical procedures and items are specifically excluded from zero-cost inclusion and are either billed at member-discounted rates or standard pharmacy prices:
- Permanent dental crowns, caps, bridges, veneers, and dental implants (available at 30–50% discount).
- Orthodontic hardware, brackets, wires, and clear aligner trays (available at 40% discount).
- Complex surgical impactions requiring bone guttering or flap elevation (available at 45% discount).
- Prescription oral antibiotics, analgesics, antiseptic mouthwashes, and toothpastes.
- Hospital admissions, general anaesthesia, or external specialist referrals outside our clinic.
6 Refund & Cancellation Policy
- 7-Day Cooling-off Period: A member may cancel their membership and request a 100% refund of the ₹999 fee within 7 calendar days of purchase, provided that no service, consultation, or X-ray has been availed or redeemed.
- Post-Redemption Non-Refundable: Once any clinical service (including OPD consultation or RVG X-ray) has been utilized, or after the 7-day period expires, the ₹999 membership fee is strictly non-refundable and cannot be credited toward other treatments.
- Refund requests must be submitted in writing via WhatsApp to +91 88400 77009 or via email to help@dentsurance.in with transaction proof.
7 Clinical Autonomy & Professional Discretion
In accordance with the Dental Council of India (Revised Dentists Code of Ethics Regulations), all diagnosis and treatment delivery remain at the sole ethical and professional discretion of the attending licensed dental surgeon (Dr. Vikram Jha, Reg. No. 12844 / Dr. Virendra Vikram Singh). No procedure will be performed if contraindicated by the patient's medical history, bleeding disorders, uncontrolled systemic disease, or anatomical limitations.
8 Governing Law & Legal Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the Republic of India. Any disputes, claims, or controversies arising out of or related to this membership programme, clinical services, or refund requests shall be subject to the exclusive jurisdiction of the competent courts in Varanasi, Uttar Pradesh.